We at Alkafill are happy to provide a refund of any water credit back to your credit card or bank account within 30 days from the time of the transaction.
We will also credit or exchange any goods within 14 days provided we receive the goods in the original condition with the original packaging and in an undamaged condition.
Returns will be approved at our discretion and all postage costs are to be incurred by the customer.
If the product is damaged upon receipt, we will be unable to accept the goods for refund and they will be returned to you the customer.
Please mail any returns to Alkafill, shop 4/56 Mort st Toowoomba Qld 4350 with notification of the returned items, a copy of the receipt and the reasons for the return and we will respond with instructions on how we are proceeding with your claim.
Should you receive a faulty or damaged product, please contact us via phone on 1300 887 303 or email email@example.com with your specific problem and we'll get back to you promptly.
The Alkafill Team